Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at info@mavez.ch. Please note that returns must be sent to the following address:

Binningerstrasse 54
4104 Oberwil
Switzerland

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, you can contact us at any time at info@mavez.ch.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess and resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom-made products (e.g. special orders or personalized items), and personal care products (e.g. beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you received. Once your return has been accepted, you can purchase the desired item separately.

European Union – 14-Day Right of Withdrawal

Regardless of the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without giving any reason.

As described above, the item must be in the same condition in which you received it: unworn, unused, with all tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will automatically receive a refund to your original payment method within 10 business days. Please keep in mind that it may take some additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@mavez.ch.

We accept returns within 14 days of receiving the goods. Items must be returned unused, in their original condition, and in their original packaging.

Please notify us of your return at info@mavez.ch. Return shipping costs are the responsibility of the buyer unless the item is defective.

Refunds will be issued within 10 business days after we receive the returned item.